KiwiHost Workshops

New Zealand's Customer Service Experts

Professional Telephone Skills

Professional Telephone Skills

The telephone is the window to your organisation and if used in a confident, competent and knowledgeable manner can significantly increase customer satisfaction. As a part of your job responsibilities, you use the telephone, you are recommended to attend, especially for receptionist and call centre staff who are the first contact with the company.

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Advanced Customer Service

Advanced Customer Service

Providing experienced staff with additional skills that allow them to provide outstanding customer service on a consistent basis with the aim of exceeding customer expectations. Some staff benefit from a fresher, others from learning from NZ's Customer Service Experts and all staff from further learning to ensure their skills are current.

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Key Service Skills

Key Service Skills

All staff who have recently entered customer service positions and who have not attended any other customer service training will show great outcomes after attending. This programme is also suitable for mature people who whilst involved in customer service, have little awareness of professional customer service concepts.

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“We’ve had operational staff come up to management to thank them for putting the training on. Their feedback is that it’s made a difference to how they do their jobs, and we’ve actually seen real changes in people. Outcomes have been uniformly positive.”
— Sarah McKenzie
Human Resources Manager