nEVIS tRAINING OWNER

Bronwyn Lord

With over two decades of business management experience, including 13 years managing over 100 employees as a McDonald’s franchisee, and 18 years implementing the KiwiHost training programmes, Nevis Training owner Bronwyn Lord has helped hundreds of organisations in New Zealand and across the globe enrich and reshape their cultures.

Through collaboration with businesses dedicated to fostering and maintaining positive, engaging customer experiences, Nevis Training delivers unparalleled customer service, superior customer experiences, and cultivate self-assured, dynamic leaders.

One of Bronwyn’s key strengths is an innate talent for deciphering the intricacies of a company’s challenges and addressing them. She engages in transparent conversations with business owners and key staff members to identify the strengths and areas of improvement and uses these insights to formulate meticulously customised training solutions. As a result, the training delivered targets every problem area and leverages every existing strength to create profound change.

At Nevis Training, we are firm advocates for staff development, and we thrive in motivating and pushing teams to deliver extraordinary customer experiences. These stellar experiences are not a matter of chance. They are skilfully constructed by enthusiastic leaders and carried out by highly competent, customer-focused teams collaborating towards a shared vision. The outcome is unwavering customer loyalty, potent word-of-mouth marketing, and deeply engaged teams that take pride in their affiliation with your organisation.

To find out how we can help your organisation increase client satisfaction and workplace harmony, please fill out our contact form, and we’ll be in touch shortly!