Customer Experiences in Health

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Customer Experiences in Health

Nevis Training’s Customer Experiences in Health course was developed specifically for health sector organisations wishing to raise their service standard. 

This course focuses on improving service skills of the course participants and enables them to provide professional service to patients and co-workers with the aim of consistently exceeding expectations.

As part of the course work, we examine five published patient experience studies. The results are used to inform strategies for managing patient demands and expectations that are empathetic and solution focused.


Modules available include, but are not limited to:

  • Maintaining poise
  • Being customer centric
  • Focusing on solutions
  • Iceberg model – behaviour
  • Fight, Flight, Freeze, Fudge
  • Active listening
  • Using empathy
  • Getting information
  • Finding solutions
  • Maintaining a positive attitude
  • Acknowledging vs apologising
  • Dissatisfied customers

And much, much more.

To contact us regarding a bespoke workshop for your organisation, please fill in our contact form and we’ll be in touch shortly!

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