Outbound Calling

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Outbound Calling

For the better part of every day you are communicating to and with others who have a question, a problem or information they want you to be aware of. Whether they need a solution, empathy, assistance or support they all expect you to be excellent at communicating.

During an outbound customer call, the onus is on the customer service representative to lead the conversation more than ever, as they initiated the interaction. For sales calls in particular, keeping the customer engaged is important. Good communication skills are paramount to ensure the conversation leaves the customer feeling satisfied with their experience. 

This workshop will teach and/or reinforce the skills you need to communicate positively and professionally with customers, both internal and external. You will leave this workshop feeling upbeat and motivated to provide an outstanding customer experience in every scenario.


Modules available include, but are not limited to:

  • Defining buying motives
  • Establishing a call strategy
  • Prospecting
  • Qualifying
  • Getting beyond the gatekeeper
  • Controlling the call
  • Difficult customers
  • Understanding preferences
  • Building a rapport 
  • Effective listening
  • Winning confidence
  • Questioning
  • How to close

And much, much more.

To contact us regarding a bespoke workshop for your organisation, please fill in our contact form and we’ll be in touch shortly!

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