nEVIS tRAINING BESPOKE WORKSHOP

Outbound Calling

For the better part of every day you are communicating to and with others who have a question, a problem or information they want you to be aware of. Whether they need a solution, empathy, assistance or support they all expect you to be excellent at communicating.

During an outbound customer call, the onus is on the customer service representative to lead the conversation more than ever, as they initiated the interaction. For sales calls in particular, keeping the customer engaged is important. Good communication skills are paramount to ensure the conversation leaves the customer feeling satisfied with their experience. 

This workshop will teach and/or reinforce the skills you need to communicate positively and professionally with customers, both internal and external. You will leave this workshop feeling upbeat and motivated to provide an outstanding customer experience in every scenario.