Outstanding Customer Experience

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Outstanding Customer Experience

This workshop covers a wide range of core customer service skills that will equip your staff with the expertise and techniques required to provide superior customer service every time.   

Every one of us serves customers, whether we realise it or not.  Together we will look at all types of customers and how we can serve them better and improve ourselves in the process.  

Some of the key areas we explore in this workshop include the power of pitch and tone in addressing customers, the language we use, handling difficult conversations, phone- and email etiquette, and more. This course is a comprehensive look at providing a next-level customer experience.


Modules available include, but are not limited to:

  • Delivering professional service
  • Establishing your attitude
  • Positive language
  • Ways to start listening better
  • The strength of speed
  • Showing respect to build rapport
  • Creating great first impressions
  • Exceeding customers’ expectations
  • Handling difficult situations

And much, much more.

To contact us regarding a bespoke workshop for your organisation, please fill in our contact form and we’ll be in touch shortly!

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