nEVIS tRAINING BESPOKE WORKSHOP

Outstanding Customer Experience

This workshop covers a wide range of core customer service skills that will equip your staff with the expertise and techniques required to provide superior customer service every time.   

Every one of us serves customers, whether we realise it or not.  Together we will look at all types of customers and how we can serve them better and improve ourselves in the process.  

Some of the key areas we explore in this workshop include the power of pitch and tone in addressing customers, the language we use, handling difficult conversations, phone- and email etiquette, and more. This course is a comprehensive look at providing a next-level customer experience.