Delivering Outstanding Service to Others
HomeDelivering Outstanding Service to Others
BETTER HEALTH WORKPLACES WORKSHOPS
Delivering Outstanding Service to Others
Confident, Compassionate Service—Every Interaction Counts.
Friday 4th July 2025
8:00am - 12:30pm
Hurunuiorangi - Carterton Events Centre
No fees
Every day, healthcare staff are fielding questions, solving problems, and offering support—often all at once. Whether it’s a patient, whānau member, clinician, or colleague, people expect empathy, clarity, and calm.
This energising workshop gives you practical tools to deliver excellent service—even under pressure. We’ll explore what great service looks like in a health setting, how to create strong first impressions, and how to stay calm and clear in tough moments.
Leave feeling motivated, positive, and ready to tackle every interaction with confidence and compassion.
Scroll down to learn more and to register!
Workshop Objectives
By the end of this course, participants will:
Define what customer service means in a healthcare setting
Understand how your attitude shapes the patient experience
Present a professional, compassionate presence—even on busy days
Use tools to create strong first impressions
Explore emotional switching vs emotional neutrality—and how to use both wisely
Practise active listening techniques
Handle issues, complaints and concerns with confidence
Who should attend?
Whether you’re in a clinical or non-clinical role, in the public or private sector – if you work in healthcare and want to strengthen communication, build better team relationships, and create a more positive workplace culture, this workshop is for you.