“Bronwyn’s course for ‘Handling Difficult Callers’ was invaluable! She did a fantastic job. We had a team of Adviceliners who deal with a variety of callers on the phone everyday, and Bronwyn gave great training for how to deal with some of these. Bronwyn was able to create a very engaging course that was informative, very interactive, fun, had and had activities that were able to engage everyone in the class. It was also rewarding, following the training, to hear our Adviceliners using the information she taught. Thank you Bronwyn for a great session”