Handling Challenging Interactions and De-escalation
HomeHandling Challenging Interactions and De-escalation
nEVIS tRAINING BESPOKE WORKSHOP
Handling Challenging Interactions and De-escalation
Handling Challenging Interactions and De-escalation is a practical half-day workshop designed to help staff feel more prepared, supported and confident when encounters become difficult.
Your staff will learn how to:
- Recognise early signs of rising tension or distress
- Manage their own reactions and respond calmly
- Listen and acknowledge concerns without automatically agreeing
- Use clear language that helps reduce tension
- Establish respectful boundaries
- Recognise when to stop, step away or seek support
- Recover and reflect following a challenging encounter
The workshop follows a practical four-stage approach:
Prepare • Prevent • Engage • Recover
Examples and activities are tailored to your workplace, the people your staff support and the situations they are likely to encounter.
As with all Nevis Training workshops, the session is practical, interactive and supportive, with no traditional role plays and no one being put on the spot.
The workshop can be delivered face-to-face for up to 16 participants and tailored to align with your organisation’s procedures and environment.
